They happen. I get it. But a No-Call/No-Show that continues to go unanswered? I mean, I’d expect you to be in a coma or otherwise incapacitated.
Why is it that some people feel it’s okay to ‘ghost’ you on an appointment? Not ever answering texts or voicemails? You could’ve probably skirted that 10 years ago when not everyone had reliable cell or texting service. Today I don’t know a single person who is not within immediate reach via text. Not that the response needs to be immediate, necessarily. A few hours, maybe. Or even later that evening.
Why text? Because in my opinion, it’s the modern etiquette. Casual? Sure, but when I text someone (non-urgently), I’m showing my respect for that person’s time by saying “Hey, I don’t know if you’re in the middle of something right now but when you come up for air, could you address this question?”.
Because if I just suddenly call you, I’m saying, “ANSWER ME NOW. NOW NOW NOW…”. And that was acceptable behavior 10 years ago. We didn’t get as anxious or flustered, I don’t think. Now we have this wonderful method of responding at our convenience!
So I’ve had a few No-Call/ No-Shows this year so far and, as annoying as they are, sometimes they’re just honest mistakes. They’ll answer me right back to apologize and just admit that they forgot and we reschedule. But now I encounter those who don’t have the courage to admit that they’d rather not continue for whatever reason. I suppose this is conflict-avoidance at its most immature level.
It’s really disrespectful when one can’t own a missed appointment. It’s also disrespectful to the other people I serve outside of this business (ie. hospice clients whom I serve part time).
Unbranded Austin serves respectable clientele. By that I mean respectful in turn.
Unbranded Austin only uses the best, state-of-the-art laser technology to help clients achieve their goals for fades or complete tattoo removal. But more importantly UA serves clientele in a very interpersonal way. We establish relationships. We counsel, we follow-up, we inform, we prepare, we discount, we show up… we communicate. Flakiness is never something you’ll encounter from me as a nurse, as a laser technician, and certainly not as a business owner.
In these relationships, I hope for a similar courtesy. Thanks for understanding.